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Israel Lopez Consulting

FAQ

This page collects the questions we hear most about the Detrack integration, grouped by who’s asking. Jump to the section that fits, or search this page for a keyword if you already know what you’re looking for. Can’t find it here? Support contact info is at the bottom.

For End Users

Section titled “For End Users”

I packed an order — why hasn’t it shown up in Detrack yet?

Section titled “I packed an order — why hasn’t it shown up in Detrack yet?”

The integration checks for newly packed orders on its regular schedule rather than instantly — give it a little time before assuming something’s wrong. See the User Guide for the full order-to-delivery flow.

An order was completed in Detrack, but Fishbowl still shows the shipment as open — what do I do?

Section titled “An order was completed in Detrack, but Fishbowl still shows the shipment as open — what do I do?”

This runs on a periodic schedule rather than instantly, so give it a little time. If it’s been longer than expected, contact ILC support.

How do I know if an order will become a Delivery or a Collection in Detrack?

Section titled “How do I know if an order will become a Delivery or a Collection in Detrack?”

It’s based on the Carrier set on the shipment. If you’re not sure which of your carriers map to which type, check with your admin — see Admin Guide: Deliveries vs. Collections.

For Administrators

Section titled “For Administrators”

An order isn’t showing up in Detrack — why?

Section titled “An order isn’t showing up in Detrack — why?”

Check these, in order:

  1. Is the order’s Fishbowl status Issued? Orders in other statuses aren’t picked up.
  2. Is the Sent To DeTrack field already checked? If so, it’s already been sent.
  3. Does any line item have a product with Exclude from DeTrack set? If so, it’s excluded from being sent entirely.
  4. Is the order’s Carrier included in the correct Deliveries/Collections list for this client? See Admin Guide: Deliveries vs. Collections.
  5. If it meets all of the above, it should be picked up on the next sync.

A shipment never gets marked Shipped in Fishbowl — why?

Section titled “A shipment never gets marked Shipped in Fishbowl — why?”

Confirm the corresponding Detrack record has actually reached Delivered (for Deliveries) or Collected (for Collections) status. The integration won’t mark a shipment Shipped in Fishbowl before Detrack reports it complete.

We added a new carrier or driver — how do we get it routed correctly?

Section titled “We added a new carrier or driver — how do we get it routed correctly?”

This is configured on ILC’s side, not something you can set yourself in Fishbowl. Contact ILC with your updated carrier/driver list and how each should be routed — see Admin Guide: Deliveries vs. Collections.

My company runs multiple Fishbowl databases — how do I get the integration on all of them?

Section titled “My company runs multiple Fishbowl databases — how do I get the integration on all of them?”

This is provisioned per Fishbowl database and isn’t automatically extended to additional ones. Contact ILC to get it set up on another database.

How do I get this installed for the first time, or on a new database?

Section titled “How do I get this installed for the first time, or on a new database?”

Installation is performed by ILC — there’s no self-service install today. Contact ILC to schedule it — see Admin Guide: Installation & Setup for more detail.

Do I need to update or reinstall this myself?

Section titled “Do I need to update or reinstall this myself?”

No. Feature updates and fixes are deployed by ILC, including updates to keep the integration compatible with supported versions of Fishbowl and Detrack. See Admin Guide: How Updates Work.

Who do we contact for support — ILC or Detrack?

Section titled “Who do we contact for support — ILC or Detrack?”

It depends on where the issue is:

  • ILC supports the integration connection and data flow between Fishbowl and Detrack — installation and configuration, data mapping, sync troubleshooting and monitoring, and compatibility updates for Fishbowl and Detrack.
  • Detrack supports the Detrack platform itself — the driver app, delivery/collection workflows inside Detrack, and Detrack account/subscription questions.

If a question is about how something is configured inside Detrack, we’ll help point you in the right direction, but Detrack’s own support will be the best channel for platform-specific guidance.

Not a Customer Yet?

Section titled “Not a Customer Yet?”

What does the ILC Detrack Integration do?

Section titled “What does the ILC Detrack Integration do?”

It connects Fishbowl Advanced and Detrack: it automatically sends packed orders from Fishbowl to Detrack as Deliveries or Collections, then syncs the delivery/collection result back into Fishbowl once the job is completed. See the Home page for the full picture.

Is this a two-way integration?

Section titled “Is this a two-way integration?”

Yes — two automated processes run in the background: Fishbowl → Detrack (send orders as jobs) and Detrack → Fishbowl (send completion details back to close out the shipment).

Do we still complete deliveries and collections inside Detrack?

Section titled “Do we still complete deliveries and collections inside Detrack?”

Yes. Your drivers/team complete jobs directly in Detrack, the same as today — the integration handles transferring the order data over and syncing the results back into Fishbowl automatically.

Can we customize the integration?

Section titled “Can we customize the integration?”

The standard integration supports a consistent order-to-delivery workflow that fits most businesses as-is. If you need custom logic, mapping adjustments, or special handling rules, ILC can scope and deliver that as a separate customization project — see Need a Custom Version of This Integration? on the Home page.

What do we need to provide to get started?

Section titled “What do we need to provide to get started?”

Remote access to your Fishbowl server environment, an active Detrack account with login credentials and an API key, and your list of couriers/drivers so ILC can route them correctly. See Home: What’s Included.

I don’t have the Detrack integration yet — how do I get it, or find out what it costs?

Section titled “I don’t have the Detrack integration yet — how do I get it, or find out what it costs?”

Request a Quote / Schedule a Demo — the fastest way to confirm fit, requirements, and pricing for your setup.

Still need help?

Section titled “Still need help?”

This contact information is for existing Detrack integration customers only. Don’t have the Detrack Integration yet and want to purchase it? Submit a request through the form linked instead; our sales team will follow up with you directly.

If you’re already a customer and this page didn’t answer your question, reach out based on your region: