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Israel Lopez Consulting

Tile Calculator FAQ

Most Tile Calculator questions have a quick answer — this page collects the ones we hear most, grouped by who’s asking, and covers both the Square Metre and Square Foot versions, with a couple of notes specific to each version called out where they apply. Jump to the section that fits, or search this page for a keyword if you already know what you’re looking for. Can’t find it here? Support contact info is at the bottom.

For End Users

Section titled “For End Users”

Why don’t I see the Tile Calculator option at all?

Section titled “Why don’t I see the Tile Calculator option at all?”

Two most common causes:

  1. Your user or user group hasn’t been granted access in CloudPages Access Rights. Ask your Fishbowl administrator to check — see the Admin Guide for your version (Square Metre · Square Foot).
  2. Your license may have expired. If access rights look correct and the option still isn’t there, contact ILC support to check your license status.

Can I search for any product, or only things this customer has bought before?

Section titled “Can I search for any product, or only things this customer has bought before?”

Any active product — Search New looks across your entire product catalog, not just this customer’s order history.

Why doesn’t “Available” match what I see elsewhere in Fishbowl?

Section titled “Why doesn’t “Available” match what I see elsewhere in Fishbowl?”

The Available quantity shown in Search New is company-wide, not scoped to a specific location. If your organization operates multiple warehouses, this number won’t reflect what’s actually on hand at this order’s location.

Why didn’t the price change when I edited an existing line?

Section titled “Why didn’t the price change when I edited an existing line?”

Editing an existing line only updates its quantity (and adds a note recording the box count) — the price stays exactly as it was, even though the calculator shows a freshly-looked-up current price for reference while you work. This is intentional: Edit Line is for quantity adjustments, not re-pricing. If you need to change a line’s price, do that directly on the Sales Order.

Why do I have to enter a number greater than 0 for the target area?

Section titled “Why do I have to enter a number greater than 0 for the target area?”

A line can’t be added with zero or blank quantity — if you leave it at 0, you’ll be prompted to enter a valid number and the item won’t be added until you do.

Why does the suggested box count round up instead of down?

Section titled “Why does the suggested box count round up instead of down?”

Because you can’t order a fraction of a box. If your target area falls between whole box sizes, the calculator always rounds up so you order enough to cover it.

Why does Square Foot Calculator require the Sales Order to be in Estimate status?

Section titled “Why does Square Foot Calculator require the Sales Order to be in Estimate status?”

It’s built as a quoting tool — square-footage quantities almost always need adjusting before an order is finalized, so it only opens against Estimate-status orders. If you need to open it and the order isn’t in Estimate status, you’ll be prompted to select a valid order.

Can I undo an “Update Sales Order”?

Section titled “Can I undo an “Update Sales Order”?”

Not from within the tool. If you need to reverse a change:

  • For an edited line, adjust the quantity again directly on the Sales Order.
  • For a newly added line, delete it directly on the Sales Order.

If you catch a mistake before clicking Update Sales Order, you can still cancel out of the calculator dialog without saving.

For Administrators

Section titled “For Administrators”

My company runs multiple Fishbowl databases — how do I get this accessible in all of them?

Section titled “My company runs multiple Fishbowl databases — how do I get this accessible in all of them?”

This tool is licensed per Fishbowl company/database, and isn’t automatically extended to additional databases. Contact ILC and we’ll help get it provisioned wherever you need it.

How do I get this installed for the first time, or on a new database?

Section titled “How do I get this installed for the first time, or on a new database?”

Installation is currently performed by ILC as part of onboarding — there’s no self-service install today. Contact ILC to schedule it — see the Admin Guide for your version for more detail (Square Metre · Square Foot).

Can someone other than admin manage who has access?

Section titled “Can someone other than admin manage who has access?”

Yes — grant a Fishbowl user group the CloudPages - Page Access Rights user right and add the desired users to it. See the Admin Guide for your version (Square Metre · Square Foot).

Do I need to update or reinstall this myself?

Section titled “Do I need to update or reinstall this myself?”

No, for the vast majority of updates. Feature updates and fixes are deployed by ILC and show up automatically the next time the window is opened or refreshed. The one exception is a deeper, infrequent update tied to a Fishbowl version upgrade — see the Admin Guide for your version (Square Metre · Square Foot) for the full explanation.

Not a Customer Yet?

Section titled “Not a Customer Yet?”

I don’t have Tile Calculator yet — how do I get it, or find out what it costs?

Section titled “I don’t have Tile Calculator yet — how do I get it, or find out what it costs?”

Visit the Tile Calculator Home page — it has the current best way to reach ILC for pricing, questions, or a live demo.

Still need help?

Section titled “Still need help?”

This contact information is for existing Tile Calculator customers only. If you don’t have it yet and want to purchase it, don’t use these contacts — see Not a Customer Yet? above and submit a request through the form there instead; our sales team will follow up with you directly.

If you’re already a customer and this page didn’t answer your question, reach out based on your region: