Fishbowl: "Cannot take negative payments with Xero integration"
Warning✕
You cannot take negative payments through Fishbowl while integrated with Xero. Please go to Xero to take the negative payment.
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What it means
When Fishbowl is connected to Xero, negative payments must be handled in Xero, not Fishbowl. You likely tried to record a refund, payment reversal, or credit in Fishbowl’s accounting screen. Fishbowl blocks this to keep Xero as the authoritative source for payment reversals and credits.
What to check
- Confirm you’re attempting to record a negative payment (refund, reversal, or credit adjustment).
- Verify your Fishbowl integration is with Xero (not QuickBooks).
- Go to Xero and create the negative payment there instead. Check you have permissions to create payments in Xero.