Fishbowl: "Transaction already processed"

What it means

You attempted to void a transaction that Fishbowl marks as “processed”—typically a sale that has been settled with a payment processor, closed out at end-of-day, or otherwise locked. Fishbowl prevents voiding of processed transactions because they’ve already affected the cash register, payment processor, and accounting records. Instead, it directs you to refund the transaction, which reverses the sale while preserving the audit trail.

What to check

• Transaction status: Verify the transaction’s current status in Fishbowl. Processed or finalized transactions cannot be voided.
• Payment status: Check whether payment has been settled or captured. Settled transactions typically require refunds rather than voids.
• Date or period: If the transaction is from a previous business day or closed period, it may be locked against void operations.
• Refund alternative: Look for a refund, reverse, or credit memo option instead of void in the Point of Sale module.