Fishbowl Advanced error

Fishbowl: Credit return item type mismatch

Q: Why does Fishbowl say "This is not a Service or Misc. Item credit return. Only Service and Misc. Items can be fulfilled here."?

This process only accepts Service Item and Misc. Item returns, but you're trying to return a regular inventory item. Check the item type and use the correct return process for that classification.

Error✕

This is not a Service or Misc. Item credit return. Only Service and Misc. Items can be fulfilled here.

Simulated popup

Purchase OrderCredit Return

What it means

You’re in a credit return workflow that accepts only Service Items and Misc. Items. The line item you’re trying to return is classified as regular inventory (a SKU), which this fulfillment screen can’t process.

What to check

Confirm the item type on this line: regular inventory, Service, or Misc.?
If regular inventory, check whether a Credit Memo or a different return workflow is used for that type.
Review your Fishbowl configuration to confirm which return process handles regular inventory items.