Why does Fishbowl say "Cannot cancel this sales order. One or more items have already been shipped."?

You cannot cancel a sales order if any items have already shipped. Shipped items must be handled separately, typically through a return or receive transaction, before the order can be canceled.

Fishbowl: "Cannot cancel - items already shipped"

What it means

Fishbowl prevents canceling orders with shipped items. Once fulfillment has started, the system requires a separate inventory transaction (return or receive) rather than order cancellation to reverse the shipment.

What to check

Which items shipped: Review the order detail to see which items show as Shipped and which remain unshipped.
Partial vs. full shipment: Confirm whether this is a partial or complete shipment. If partial, check whether you can close or cancel just the unshipped lines.
Return or receive process: Check whether you need to process a return or receive transaction to undo the shipped items before attempting order cancellation again.