Quick Post and Public Service Announcement.

Changes in Fishbowl 2016.13 causes some customers to have problems exporting to QuickBooks Desktop (any version).

Symptoms

• Unable to Connect to QuickBooks
• Unable to Find QuickBooks File
• Unable to Export
• Unable to Test Connection

Observations

• QuickBooks unable to be opened
• Secondary QuickBooks Window is opened instead of using existing window
• Fishbowl cannot “see” open QuickBooks file

Basic Fix

• End Task Fishbowl Nexus.exe on Fishbowl Server Computer
• Open Fishbowl Nexus.exe in /Fishbowl/server/bin/ without Administrator Privileges
  • You can tell when this happens because it will not require a UAC Prompt [Dark Window with Prompt to Confirm launching application with Administrator Privileges]

Root Cause

• Fishbowl Server.exe is now marked to require Administrator Rights
• When exporting to QuickBooks Desktop, Fishbowl Nexus may be started by Fishbowl Server
• If Nexus is started with Server as Administrator, Nexus is opened with Administrator rights
• If QuickBooks is open with Non-Administrator rights, Nexus cannot communicate with QuickBooks
• This is a security feature of Windows COM+

Long Term Fix

• Put a shortcut to Fishbowl Nexus in the windows Startup Folder
• This will cause Fishbowl Nexus to start normally, and able to see non Administrator QuickBooks applications.
• Update to Fishbowl 2016.14
  • The new Build Released 11/10/2016