# Fishbowl: "Cannot take negative payments with Xero integration"

> Negative payments must be created in Xero, not Fishbowl, when the systems are integrated.

## What it means
When Fishbowl is connected to Xero, negative payments must be handled in Xero, not Fishbowl. You likely tried to record a refund, payment reversal, or credit in Fishbowl's accounting screen. Fishbowl blocks this to keep Xero as the authoritative source for payment reversals and credits.

## What to check
- Confirm you're attempting to record a negative payment (refund, reversal, or credit adjustment).
- Verify your Fishbowl integration is with Xero (not QuickBooks).
- Go to Xero and create the negative payment there instead. Check you have permissions to create payments in Xero.

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*From Israel Lopez Consulting (ILC). Custom Fishbowl Inventory integrations and software, and Fishbowl experts since 2015. Written by Israel Lopez. Questions about this topic, or want to reach the people who wrote it? Visit https://israellopezconsulting.com/contact*