# Fishbowl: Cannot cancel—receipt item received or reconciled

> A receipt or delivery document linked to this sales order has been completed in the system, blocking cancellation.

## What it means
A receipt or delivery document linked to this sales order has already been received and registered in the system. Fishbowl marks items at these completion states as final and prevents cancellation to maintain order integrity and audit control.

## What to check
- Locate the receipt documents linked to this sales order (typically shown in a related items section)
- Check the receipt item status; if it shows Received or Reconciled, that's why cancellation is blocked
- If you need to cancel this order, consult your system administrator about the appropriate steps to reverse the receipt first, if your workflow permits it

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*From Israel Lopez Consulting (ILC). Custom Fishbowl Inventory integrations and software, and Fishbowl experts since 2015. Written by Israel Lopez. Questions about this topic, or want to reach the people who wrote it? Visit https://israellopezconsulting.com/contact*