# Fishbowl: "Customer has a hold status"

> A sales order for a customer flagged with a hold status is being duplicated.

## What it means
The customer record is flagged with a hold status, which typically restricts transactions on that account. You're attempting to duplicate (copy) an existing sales order for this customer, and Fishbowl is warning you before proceeding.

## What to check
- Why the customer has a hold status: check the customer record to see the reason (credit hold, payment dispute, billing issue, or other flag).
- Whether you should create orders for a held customer: confirm with your manager or your organization's policy on whether sales orders should be created for customers on hold.
- The business context: verify that proceeding aligns with your organization's credit or order procedures.

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*From Israel Lopez Consulting (ILC). Custom Fishbowl Inventory integrations and software, and Fishbowl experts since 2015. Written by Israel Lopez. Questions about this topic, or want to reach the people who wrote it? Visit https://israellopezconsulting.com/contact*