# Fishbowl: "Cannot cancel order with fulfilled service"

> You cannot cancel a sales order that contains a service item already marked as fulfilled.

## What it means
The order you're trying to cancel includes a service item that has been recorded as fulfilled (completed). Fishbowl blocks the cancellation to prevent undoing work that's already finished and potentially affecting invoicing or revenue recognition.

## What to check
- Identify which line items in the order are services (versus inventory products).
- Check the fulfillment status of each service—which are marked fulfilled or completed?
- Decide whether to unfulfill those services first before attempting cancellation, or whether the order requires a different handling approach for partial completions.

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*From Israel Lopez Consulting (ILC). Custom Fishbowl Inventory integrations and software, and Fishbowl experts since 2015. Written by Israel Lopez. Questions about this topic, or want to reach the people who wrote it? Visit https://israellopezconsulting.com/contact*