# Fishbowl 2016.13: Unable to Export/Connect to QuickBooks Desktop

> Changes in Fishbowl 2016.13 break the QuickBooks Desktop connection for some users. Here are the symptoms, root cause, and the fix.

Quick post and public service announcement.

Changes in Fishbowl 2016.13 cause some customers to have problems exporting to QuickBooks Desktop (any version).

## Symptoms

- Unable to connect to QuickBooks
- Unable to find QuickBooks file
- Unable to export
- Unable to test connection

## Observations

- QuickBooks unable to be opened
- A secondary QuickBooks window is opened instead of using the existing window
- Fishbowl cannot "see" the open QuickBooks file

## Basic Fix

- End task `Fishbowl Nexus.exe` on the Fishbowl Server computer
- Open `Fishbowl Nexus.exe` in `/Fishbowl/server/bin/` without Administrator privileges
  - You can tell when this happens because it will not require a UAC prompt (the dark window prompting you to confirm launching an application with Administrator privileges)

## Root Cause

- `Fishbowl Server.exe` is now marked to require Administrator rights
- When exporting to QuickBooks Desktop, Fishbowl Nexus may be started by Fishbowl Server
- If Nexus is started by Server as Administrator, Nexus is opened with Administrator rights
- If QuickBooks is open with non-Administrator rights, Nexus cannot communicate with QuickBooks
- This is a security feature of Windows COM+

## Long Term Fix

- Put a shortcut to Fishbowl Nexus in the Windows Startup folder
- This will cause Fishbowl Nexus to start normally, and be able to see non-Administrator QuickBooks applications
- Update to Fishbowl 2016.14
  - The new build was released 11/10/2016

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*From Israel Lopez Consulting (ILC). Custom Fishbowl Inventory integrations and software, and Fishbowl experts since 2015. Written by Israel Lopez, published November 13, 2016. Questions about this topic, or want to reach the people who wrote it? Visit https://israellopezconsulting.com/contact*